Privacy Policy

Last Updated: November 5, 2025

1. Information Collection

1.1 Types of Information We Collect

To provide you with quality service and products, PawsMon may collect the following types of information:

Information Type	Specific Details	Collection Purpose
Personal Identity Information	Name, email address, phone number, shipping address	Process orders, deliver products, customer service
Payment Information	Credit card information, PayPal/payment platform accounts	Process transactions (via encrypted third-party payment processors)
Account Information	Username, password, purchase history, wishlist	Manage your account and personalize experience
Technical Information	IP address, browser type, device information, cookie data	Improve website performance and user experience
Communication Records	Customer service conversations, reviews, feedback	Provide customer support and improve services

1.2 Methods of Information Collection

• Direct Collection: When you register an account, place an order, subscribe to newsletters, or contact customer service
• Automatic Collection: Through cookies, web beacons, and similar technologies
• Third-Party Sources: Social media platforms (if you choose to log in via social accounts)

2. Information Use

PawsMon uses the collected information for the following purposes:

2.1 Marketing and Communications

• Send product updates, new releases, and promotional information (with your consent)
• Personalized recommendations based on your browsing and purchase history
• Send order confirmations, shipping notifications, and other transactional communications

2.2 Website Improvement

• Analyze website usage to improve user experience
• Conduct market research and trend analysis
• Test new features and optimize website performance

2.3 Legal Compliance

• Comply with applicable laws and regulations
• Protect our rights and property
• Prevent fraud and abuse

3. Information Sharing and Disclosure

PawsMon commits to not selling, renting, or trading your personal information. We only share your information in the following circumstances:

3.1 Service Providers

We may share information with trusted third-party service providers, including:

• Shipping and Delivery Companies: To deliver your orders
• Payment Processors: To securely process payment transactions
• Cloud Storage Services: To securely store data
• Marketing Platforms: To send email newsletters (with your consent)
• Analytics Tools: To understand website usage

All third-party service providers are contractually bound to use your information only as instructed by us.

3.2 Legal Requirements

We may be required to disclose your information in the following situations:

• To comply with legal processes, court orders, or government requests
• To enforce our Terms of Service and policies
• To protect the rights, property, or safety of PawsMon, our users, or the public
• To prevent or investigate possible illegal activities

3.3 Business Transfers

If PawsMon is involved in a merger, acquisition, or asset sale, your personal information may be transferred. We will notify you before your personal information is transferred and becomes subject to a different privacy policy.

4. Data Security

4.1 Technical Safeguards

• SSL/TLS Encryption: All sensitive data transmissions are encrypted
• Secure Servers: Data is stored on protected servers
• Firewall Protection: Multiple layers of firewalls prevent unauthorized access
• Regular Security Audits: Continuous monitoring and updating of security systems
• Encrypted Data Storage: Sensitive information is encrypted in databases

4.2 Administrative Safeguards

• Strict access controls: Only authorized personnel can access personal information
• Employee training: Regular data protection and privacy training
• Confidentiality agreements: All employees and partners sign confidentiality agreements

Please Note: While we take reasonable measures to protect your information, no method of Internet transmission or electronic storage is 100% secure. We cannot guarantee absolute security.

5. Cookies and Tracking Technologies

5.1 What Are Cookies

Cookies are small text files stored on your device to improve your browsing experience. PawsMon uses the following types of cookies:

Cookie Type	Purpose	Duration
Essential Cookies	Necessary for basic website functionality (e.g., shopping cart, login)	Session or Persistent
Performance Cookies	Collect website usage information to improve performance	Persistent
Functional Cookies	Remember your preferences (e.g., language, region)	Persistent
Marketing Cookies	Track your browsing habits to provide relevant advertisements	Persistent

5.2 Managing Cookies

You can manage or delete cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

• Most browsers allow you to view, manage, and delete cookies
• You can set your browser to notify you when receiving cookies
• You can choose to reject all or specific types of cookies

6. Your Rights

Under applicable data protection laws, you have the following rights regarding your personal information:

6.1 How to Exercise Your Rights

To exercise any of the above rights, please contact us through:

• Send an email to our privacy team
• Submit a request through the contact form on our website
• Call our customer service hotline

We will respond to your request within 30 days of receipt.

7. Data Retention

PawsMon retains your personal information only for as long as necessary:

7.1 Retention Periods

• Account Information: While your account is active, or as needed to provide you with services
• Transaction Records: Retained according to tax and accounting requirements (typically 7 years)
• Marketing Communications: Until you unsubscribe or request deletion
• Technical Data: Typically retained for 2 years for analytical purposes

7.2 Data Deletion

When personal information is no longer needed, we will:

• Securely delete or anonymize data
• Ensure data cannot be recovered
• Comply with all applicable data retention laws

8. Children's Privacy

PawsMon's services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13.

• If you are a parent or guardian and discover that your child has provided us with personal information, please contact us
• If we discover that we have collected personal information from a child under 13 without parental consent, we will take steps to delete that information as soon as possible
• Minors aged 13-18 should obtain parental or guardian consent before using our services

9. International Data Transfers

Your information may be transferred to and stored on servers outside your country or region. The data protection laws in these countries may differ from those in your country.

9.1 Data Transfer Safeguards

When we transfer your personal information, we will:

• Ensure appropriate safeguards are in place to protect your information
• Use standard contractual clauses or other approved data transfer mechanisms
• Comply with all applicable data protection laws

10. Third-Party Links

Our website may contain links to third-party websites. PawsMon is not responsible for the privacy practices of these third-party websites.

11. Privacy Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.

11.1 Notification of Changes

• Material changes will be notified to you via email (if you have provided an email address)
• We will post the updated Privacy Policy on our website
• The "Last Updated" date at the top of the Privacy Policy will be revised
• We encourage you to review this Privacy Policy regularly to stay informed

11.2 Continued Use

Continued use of our services after the Privacy Policy has been updated indicates your acceptance of the revised policy. If you do not agree with the new policy, please stop using our services and contact us to delete your account.

12. California Residents' Special Rights (CCPA)

If you are a California resident, under the California Consumer Privacy Act (CCPA), you have additional rights:

• Right to Know: Know the categories and specific pieces of personal information we collect
• Right to Delete: Request deletion of personal information we have collected
• Right to Opt-Out: Opt-out of the "sale" of personal information (we do not sell personal information)
• Right to Non-Discrimination: Not be discriminated against for exercising CCPA rights

13. EU Residents' Special Rights (GDPR)

If you are an EU resident, under the General Data Protection Regulation (GDPR), you have the following rights:

• Access, correct, delete, or restrict processing of your personal data
• Data portability
• Object to processing your personal data
• Lodge a complaint with a supervisory authority
• Withdraw consent (without affecting the lawfulness of processing based on consent before withdrawal)

14. Marketing Communications

14.1 Subscribe and Unsubscribe

You can choose to receive or not receive marketing communications from PawsMon:

• Subscribe: Opt-in during registration or through subscription forms on our website
• Unsubscribe: Click the "Unsubscribe" link at the bottom of any marketing email
• Manage Preferences: Log in to your account to update communication preferences
• Contact Us: Send an email requesting to stop marketing communications

Please Note: Even if you opt out of marketing communications, we may still send you transactional communications (such as order confirmations and shipping notifications).

15. Data Security Incidents

Despite our strict security measures, if a data breach occurs:

• We will immediately take steps to contain and investigate the incident
• We will notify affected users within the timeframe required by law
• We will report to relevant regulatory authorities
• We will take measures to prevent similar incidents in the future

16. Consent

By using the PawsMon website, you consent to the terms of this Privacy Policy. If you do not agree with this policy, please do not use our website or services.