Terms of Service

Last Updated: November 5, 2025

1. Acceptance of Terms

By accessing, browsing, or making a purchase on the PawsMon website, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.

1.1 Eligibility

• You must be at least 18 years old to make purchases on our website
• If you are between 13-18 years old, you may use our services only with parental or guardian consent
• By using our services, you represent that you meet these age requirements
• We reserve the right to refuse service to anyone at any time

2. Account Registration

2.1 Account Creation

To access certain features and make purchases, you may need to create an account with PawsMon:

• Accurate Information: You must provide accurate, current, and complete information during registration
• Account Security: You are responsible for maintaining the confidentiality of your account credentials
• Unauthorized Use: You must notify us immediately of any unauthorized use of your account
• Account Responsibility: You are responsible for all activities that occur under your account

2.2 Account Termination

We reserve the right to suspend or terminate your account if:

• You violate these Terms of Service
• You provide false or misleading information
• Your account is used for fraudulent or illegal activities
• We determine, in our sole discretion, that termination is necessary

3. Products and Services

3.1 Product Descriptions

PawsMon strives to provide accurate product descriptions, images, and specifications:

• We make every effort to display product colors and details accurately
• However, actual colors may vary slightly due to monitor settings and lighting
• Product dimensions and specifications are approximate
• We reserve the right to correct any errors or inaccuracies in product information

3.2 Product Availability

• All products are subject to availability
• We reserve the right to limit quantities or discontinue products at any time
• If a product becomes unavailable after you place an order, we will notify you and offer a refund or alternative
• Pre-order items may have extended delivery times

3.3 Pricing

• All prices are displayed in the currency specified on the website
• Prices are subject to change without notice
• Prices do not include shipping, taxes, or customs duties unless otherwise stated
• We reserve the right to modify prices at any time

4. Orders and Payment

4.1 Placing Orders

When you place an order with PawsMon:

• Your order constitutes an offer to purchase products
• We reserve the right to accept or decline your order for any reason
• Order confirmation does not guarantee acceptance
• We will send you an email confirmation once your order is accepted

4.2 Payment Methods

We accept the following payment methods:

• Credit and debit cards (Visa, Mastercard, American Express, etc.)
• PayPal and other digital payment platforms
• Other payment methods as displayed at checkout

4.3 Payment Processing

• Payment is processed at the time of order placement
• All payments are processed securely through encrypted third-party payment processors
• You authorize us to charge your payment method for the total order amount
• If payment fails, your order may be cancelled

4.4 Order Cancellation

Timing	Cancellation Policy
Before Shipment	You may cancel your order for a full refund by contacting customer service
After Shipment	Cancellation is not available; please refer to our Return Policy
Pre-Orders	May be cancelled up to 48 hours before the scheduled release date
Custom Orders	Cannot be cancelled once production has begun

5. Shipping and Delivery

5.1 Shipping Information

• Processing Time: Orders are typically processed within 1-3 business days
• Shipping Times: Vary based on destination and shipping method selected
• Tracking: You will receive a tracking number once your order ships
• Shipping Costs: Calculated at checkout based on destination and order weight

5.2 Delivery Responsibility

• You are responsible for providing accurate shipping information
• We are not responsible for delays caused by incorrect addresses
• Risk of loss passes to you upon delivery to the carrier
• We are not liable for delays caused by customs, weather, or carrier issues

5.3 International Shipping

6. Returns and Refunds

6.1 Return Policy

PawsMon accepts returns under the following conditions:

• Timeframe: Returns must be initiated within 30 days of delivery
• Condition: Items must be unused, in original packaging, with all tags attached
• Proof of Purchase: Original receipt or order confirmation required
• Return Shipping: Customer is responsible for return shipping costs unless the item is defective

6.2 Non-Returnable Items

The following items cannot be returned:

• Custom or personalized products
• Items marked as "Final Sale" or "Non-Returnable"
• Opened or used products (unless defective)
• Items without original packaging or tags
• Gift cards or digital products

6.3 Refund Process

• Refunds are processed within 5-10 business days after we receive the returned item
• Refunds are issued to the original payment method
• Shipping costs are non-refundable unless the return is due to our error
• You will receive an email confirmation once your refund is processed

6.4 Defective or Damaged Items

If you receive a defective or damaged item:

• Contact us within 7 days of delivery with photos of the damage
• We will provide a prepaid return label or offer a replacement
• Full refund or replacement will be provided at no additional cost

7. Intellectual Property Rights

7.1 Ownership

All content on the PawsMon website is owned by or licensed to us:

• Website design, layout, and graphics
• Product images and descriptions
• Logos, trademarks, and brand names
• Text, software, and code

7.2 Restrictions

You may not, without our express written permission:

• Copy, reproduce, or distribute any content from our website
• Use our trademarks, logos, or brand names
• Modify, create derivative works, or reverse engineer our website
• Use automated systems (bots, scrapers) to access our website
• Frame or mirror any part of our website

7.3 User Content

If you submit reviews, comments, or other content to our website:

• You grant us a non-exclusive, royalty-free license to use, display, and distribute your content
• You represent that you own or have rights to the content you submit
• You agree not to submit content that is illegal, offensive, or infringes on others' rights
• We reserve the right to remove any content at our discretion

8. Prohibited Activities

• Fraudulent Activities: Using stolen credit cards, false information, or engaging in payment fraud
• Unauthorized Access: Attempting to access restricted areas of the website or other users' accounts
• Malicious Actions: Uploading viruses, malware, or engaging in activities that harm our systems
• Reselling: Purchasing products in bulk for unauthorized commercial resale
• Harassment: Harassing, threatening, or abusing our staff or other customers
• False Claims: Making fraudulent chargebacks or false claims about products
• Spam: Sending unsolicited communications or advertisements
• Data Mining: Using automated tools to collect data from our website

9. Limitation of Liability

9.1 Disclaimer of Warranties

Our website and products are provided "as is" without warranties of any kind:

• We do not guarantee that our website will be error-free or uninterrupted
• We do not warrant that products will meet your specific requirements
• We disclaim all implied warranties of merchantability and fitness for a particular purpose

9.2 Limitation of Liability

9.3 Maximum Liability

Our total liability to you for any claims arising from these Terms or your use of our services shall not exceed the amount you paid for the product or service that gave rise to the claim.

10. Indemnification

You agree to indemnify, defend, and hold harmless PawsMon, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Your violation of these Terms of Service
• Your violation of any third-party rights
• Your use or misuse of our website or products
• Any content you submit to our website

11. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

• By using our website, you consent to our Privacy Policy
• We collect, use, and protect your personal information as described in our Privacy Policy
• You have certain rights regarding your personal data as outlined in our Privacy Policy

12. Dispute Resolution

12.1 Informal Resolution

If you have a dispute with PawsMon, please contact us first to attempt an informal resolution:

• Email us at [email protected] with details of your concern
• We will work with you in good faith to resolve the issue
• Most disputes can be resolved through direct communication

12.2 Governing Law

These Terms shall be governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to its conflict of law provisions.

12.3 Arbitration

Any disputes that cannot be resolved informally shall be resolved through binding arbitration rather than in court, except that you may assert claims in small claims court if your claims qualify.

13. Modifications to Terms

We reserve the right to modify these Terms of Service at any time:

• Changes will be effective immediately upon posting on our website
• The "Last Updated" date at the top will reflect when changes were made
• Material changes will be notified via email or prominent notice on our website
• Your continued use of our website after changes constitutes acceptance of the modified Terms
• If you do not agree with the changes, you must stop using our services

14. Severability

If any provision of these Terms is found to be invalid or unenforceable:

• The invalid provision will be modified to the minimum extent necessary to make it valid
• If modification is not possible, the provision will be severed
• The remaining provisions will continue in full force and effect

15. Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative of PawsMon.

16. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other legal notices published on our website, constitute the entire agreement between you and PawsMon regarding your use of our website and services.

17. Force Majeure

PawsMon shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to:

• Natural disasters (earthquakes, floods, fires, etc.)
• War, terrorism, or civil unrest
• Government actions or regulations
• Pandemics or health emergencies
• Labor disputes or strikes
• Supplier failures or shortages
• Internet or telecommunications failures

18. Assignment

You may not assign or transfer these Terms or your rights and obligations under these Terms without our prior written consent. We may assign these Terms to any affiliate or successor without restriction.

19. Survival

The following sections shall survive termination of these Terms:

• Intellectual Property Rights
• Limitation of Liability
• Indemnification
• Dispute Resolution
• Any other provisions that by their nature should survive